These terms govern your use of the Duly Compliance service. By creating an account or subscribing, you agree to them on behalf of your business.
The service is provided by Duly Compliance Pty Ltd (ABN 76 834 095 992) (“we”, “us”, “our”). “You” means the business that registers for an account and its authorised users.
We provide a subscription platform and supporting services that may include: a drafted and tailored AML/CTF program; a documented risk assessment; policies and procedures; identity, sanctions and PEP screening of the parties to your transactions; enhanced due diligence support; staff training modules; suspicious-matter-report drafting support; and secure record-keeping. The specific inclusions depend on the plan you select at sign-up.
Subscription fees are charged monthly in advance through our payment processor (Stripe) at the plan and price shown at sign-up, exclusive of GST; GST will be added where applicable. Customer-check and other usage-based charges are billed as incurred, beyond any allowance included in your plan. A minimum initial term of three months applies, after which your subscription continues month-to-month until cancelled. We may change pricing on reasonable prior notice, effective from your next billing period.
You may cancel at any time, effective at the end of your current billing period, through your account or by contacting us. Fees already paid are non-refundable except where required by law. Any applicable minimum term will be honoured.
The service relies on third parties including Stripe (payments), Memberstack (authentication) and our identity-verification provider(s). Your use of those features is also subject to the relevant provider’s terms, and we are not responsible for their acts or omissions beyond our reasonable control.
Our handling of personal information is described in our Privacy Policy. You warrant that you are authorised to provide us with the personal information you submit, including information about your customers, and that you have made any disclosures and obtained any consents required. You retain ownership of the data you provide; we may use de-identified and aggregated data to operate and improve the service.
We own all intellectual property in the platform, templates, content and materials we provide. We grant you a non-exclusive, non-transferable licence to use them for your internal compliance purposes for the duration of your subscription. You may not resell, sublicense or redistribute them.
We provide the service with reasonable care and skill. To the extent permitted by law, the service is otherwise provided “as is”, and we do not warrant that it will guarantee compliance, prevent regulatory action, or be uninterrupted or error-free. Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law that cannot lawfully be excluded. Where liability can be limited, our liability for a failure to comply with a consumer guarantee is limited to re-supplying the service or paying the cost of re-supply.
To the maximum extent permitted by law, neither party is liable for indirect, special or consequential loss, or for loss of profit, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the service is limited to the fees you paid us in the twelve months before the event giving rise to the liability.
You indemnify us against loss or claims arising from your breach of these terms, your unlawful or unauthorised use of the service, your provision of personal information without authority, or your own failure to meet your AML/CTF obligations.
We may suspend or terminate access for non-payment, breach of these terms, or where required by law. On termination, your right to use the service ends; we will retain and make records available as required by law and our Privacy Policy.
We may update these terms from time to time. We will post the updated version on this page and, for material changes, give reasonable notice. Continued use after changes take effect constitutes acceptance.
These terms are governed by the laws of New South Wales, Australia, and you submit to the non-exclusive jurisdiction of its courts.
Duly Compliance Pty Ltd · ABN 76 834 095 992
Email: info@dulycompliance.com.au